SUPPORT

We have different support plans depending on your needs

2016_07_23_PKFX_Support_Levels
Community Support Level 1
Basic level
Level 2
Extended Support
Level 3
Premium Support
Price Available with Unity and UE4 plugins 5.000 EUR / year 10.000 EUR / year 20.000 EUR / year
Ticket and questions quota by year 0 25 50 100
Maximum standby time before answer when available 5 business days
usual response time < 48 hours
3 business days
usual response time < 24 hours
2 business days
usual response time < a few hours
Bug fixes
Answerhub
Documentation
Training and Outsourcing options available
10 support tickets additional pack *
Custom Features
On site support available
Key account Manager **
Access to Preview Builds ***
* if you need more tickets, you can purchase a 10 tickets pack to update your support
** the Key account manager will be in charge of your account and manage your priorities and emergencies
*** you’ll benefit from premium availability on all the new features